Student Accounts

We administer student bills, process payments and refunds, and handle cashiering duties for UNC Asheville’s staff and faculty.

That is something the office of Financial Aid is better equipped to help you with. You can contact them at finaid@unca.edu or by calling (828) 251-6535.

Absolutely, however due to FERPA (Family Educational Rights & Privacy Act), we can only share information about your student’s account if you are set up as a Proxy on their account. They can set you up as a Proxy via their OnePort. Instructions can be found here on the Registrar’s website.

You’ll need to be set up as an Authorized User to make payments on the account. Your student can set you up as one in EPayment via their OnePort. Authorized Users will need to login by visiting the Authorized Users Login Page.

The official billing method of the University is email. Billing emails will be sent to the student’s UNC Asheville email address with the bill attached. Students who will not be paying the bill themselves are responsible for forwarding the bill to the appropriate party. Students will not receive a bill if they have a $0 balance or a credit on their account. This can still be viewed by logging into EPayment.

Yes, the student can add an Alternative Billing Email address to their Profile in OnePort. This email address will be automatically copied on the billing emails.

Summer semester bills are anticipated to be emailed the second week of May. This is subject to change.

You must apply for a waiver here and you will need to apply each academic year. If approved, a credit will be posted to the student’s account to offset the insurance charge. You must apply for the waiver within 3 weeks of the first class day or you will be responsible for the insurance charge. You can read more about Student Blue here on Health & Counseling’s website.

NC residency for tuition purposes is determined by the centralized state-wide Residency Determination Service (RDS). Students who have been determined as nonresidents by RDS may request a reconsideration and appeal of their determination for tuition purposes through RDS. To request a reconsideration or appeal, go to NCresidency.org and login to your account.

The effective date of an in-state determination must be prior to the 30th day of the fall or spring semester in order to qualify for that semester. Determinations made after the 30th day of the semester will award in-state tuition status for the subsequent semester. For more information, please visit the NC Residency policy page or email ASC@unca.edu.

No, the only way to pay with a credit or debit card(or bank account) is via EPayment.

No, we do not accept credit card payments in the office. We do accept check, money order, and cash payments in the office.

Yes, we do accept international wire transfer payments in EPayment using the TransferMate INTL payment method. The fee for international wire transfer payments is $20. Please keep in mind that once you initiate the wire transfer payment within EPayment, you will need to work with your bank to send the wire payment within 48 hours. Below are the steps on how to initiate a wire payment.

Failure of the student to pay charges on their account may result in not being able to register for future classes, not being able to receive a transcript and being assessed late charges and interest on past due balances.

Each semester on our website’s homepage we provide a Payment Deferment form you can fill out. On the form, you will let us know why you are deferring that payment. We will then let you know if you are approved for the deferment which will allow you to pay on your new deadline.

You will contact your 529 administrator with the bill. Payment is expected by the due date. If it is delayed, please fill out a Payment Deferment form for the current semester.

Please notify our office of your plan. Then please notify your plan that you are attending UNC Asheville. We will bill your plan each semester, and you will be responsible for what your plan does not cover.

You can log in and make those adjustments in your Nelnet account or contact our office to do it on your behalf. Cancellation or adjustments to payment plans must be made at least 2 business days prior to the next payment. Otherwise, Nelnet has already begun processing your payment, and the next recourse would be to contact your bank for a stop payment.

Your first step is to contact our office and we will send you an affidavit. You will get that form notarized and return it. After you have completed those steps, we will verify the check has not been cashed, void it, and issue a new check for you. We encourage setting up Direct Deposit in EPayment to avoid these issues.

Refunds are typically available the first week of classes for full-time students. After the first week, refunds are processed weekly as they are posted. We recommend setting up direct deposit on your account so you can receive your refund even faster.

A paper copy is mailed to the mailing address on file for each student. The process to access the electronic 1098-T version is simple. Just follow these steps:

• Go to oneport.unca.edu
• Enter your User Name and Password
• Click on “Banner Self Service”
• Click on “Student”
• Scroll Down and click on “Tax Notification”
• Enter the Tax Year you want, and click on “Submit”

If you no longer have access to OnePort, you should complete this request form to request a current or prior year 1098-T form. These requests will be reviewed and processed weekly.

UNC Asheville is not required to issue a 1098-T to students whose qualified tuition and related expenses are entirely waived or their scholarships and grants exceed what they paid. If you only attended during a spring semester and your charges were paid in the prior calendar year, then it will be included on the prior year’s 1098-T. You can request a 1098-T here.

The university will review student accounts periodically for outstanding balances. Student accounts with outstanding balances are subject to having holds placed on either registration, transcripts or both. Students with a unpaid account balance are subject to a hold on their transcript. Students with an unpaid account balance of $2,000 or more are subject to a hold on their registration and transcript. More info can be found here.