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Enterprise Applications

Enterprise Applications are those broad scope complex database systems which are managed centrally and typically support the core business processes of the university.  The Enterprise Systems and Applications division of ITS coordinates the acquisition and maintenance of central databases, ensures data access security, provides analytical services to university departments and has responsibility for central software systems, databases and web applications support.

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Banner

Each major component of Banner has a Data Manager who is charged with managing the user access to the data over which they are responsible. To have access to Banner, an employee must have as part of their job responsibility the need to maintain or see institutional data. To request access, please reference the Banner Request Forms section on our policies and forms page. Navigation training is provided by ESA and is required before access to data can be granted. Contact Adrienne Oliver at aoliver@unca.edu to register.


Requesting Custom Applications or Reports

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Requesting Custom Applications or Reports

In keeping with our mission to provide stable, secure information systems which enable the business processes of the university, we balance the resources we have purchased with staff and system resources when agreeing to commit to custom application programming. We are able to produce some UNC Asheville-specific applications which leverage our database expertise with available tools and staff very effectively. Frequently, the projects completed are those which extend the usefulness of our purchased software solutions or projects where a web front-end is applied to retrieving or storing data in a database, such as elections, committee assignments, schedule of classes, directory services, etc.

Custom programming services should be requested by a department head by emailing the ITS Service Desk at helpdesk@unca.edu. AIS personnel will contact the requesting department for more information and do an assessment regarding the ability to do the project based on resources both staff and physical. In cases where all requests cannot be served because colliding requests, the Director of AIS will first work with the departments involved to find a solution. For major projects for which requests collide, resolution will be escalated through the LIRTC governing process.


Site-Licensed Software

Software for University-Owned Computers

The university currently has a site license for the following pieces of commercial software. This means that the software can be installed on any university-owned machine on campus.

  • Chem Bio Office
  • ESRI ArcGIS Desktop
  • JMP for Windows
  • JMP for macOS
  • Mathematica
  • Matlab
  • Microsoft Office
  • Minitab
  • Read&Write for Android
  • Read&Write for Google Chrome
  • Read&Write
  • SAS
  • SPSS

Add-ons for G Suite

Yet Another Mail Merge (YAMM)

ITS Knowledge Base: Yet Another Mail Merge

The university does not maintain a campus license for Yet Another Mail Merge. However, licenses may be approved for use completing mail merge operations with the G Suite ecosystem.

Software for Personally-Owned Devices

As a current student or faculty/staff member of UNC Asheville you have access to select software titles either free or at significant discounts. Please note that this software is for personal (home) use and should not be installed on university-owned computers.  ITS does not support personal equipment or software. 

TitleCostHow do I get it?
Chem Bio OfficeFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of Chem Bio Office on your personal device.  This link should not be used to download the software for university-owned machines.  The software must be downloaded from vendor portal and requires an @unca.edu email address. Instructions.
ESRI ArcGIS DesktopFREEFor access to Install ArcGIS desktop on personal device: Use your UNCA account to access and download the installer and license file by clicking here.
For access to ArcGIS online and ArcGIS Pro:  Contact helpdesk@unca.edu to request access.
JMP for WindowsFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of JMP for Windows.
Link requires @unca.edu account sign-in:
Install JMP for Windows
JMP for macOSFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of JMP for macOS on your personal device. This link should not be used to download the software for university-owned Macs; instead, install via Self Service.
Link requires @unca.edu account sign-in:
Install JMP for macOS
MathmaticaFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of Mathematica on your personal device.  The software must be downloaded from vendor portal.  Links require @unca.edu email address.
Mathematica can be downloaded and Activation keys can be found here: https://kb.unca.edu/kb/mathematica-installation-and-licensing
MatlabFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of Matlab on your personal device. Links require @unca.edu account sign-in:
Instructions and activation key
Microsoft OfficeFREECurrent UNC Asheville students, faculty, and staff are eligible for personal use of both the online and downloadable versions of Microsoft Office 365 for free.  The downloadable version of Office 365 can be installed on up to 5 personal devices. Visit https://portal.office.com to access and download Office 365 for your personal use. Use your UNC Asheville email address (username@unca.edu) along with your security account password to access the site.  Please visit our Office 365 knowledge base for installation instructions and frequently asked questions.
MinitabFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of MiniTab on your personal device.  This link should not be used to download the software for university-owned machines.  Installation media can also be checked out from the Circulation Desk in Ramsey Library.  Link requires @unca.edu account sign-in:  Instructions and download
Read&Write for Mobile Tablets (Andriod and iPads)FREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of the Read&Write app on their compatible Android and iPad devices, available in the Google Play Store and Apple App Store. Use your @unca.edu account to verify your license after installation.
Read&Write for Google ChromeFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of the Read&Write for Google Chrome extension from the chrome web store. You must be signed in to both Chrome and Google Drive with your @unca.edu account to use the premium features on the toolbar and a restart of Chrome is required after installation. Please refer to texthelp support for any issues with the toolbar.
Read&Write 12FREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of Read&Write 12 on your personal device. Please utilize Software Center (PC), Self-Service(Mac), or contact ITS if you need the software installed on a university-owned device.
Installation media can be downloaded and installed directly from Texthelp (https://www.texthelp.com/en-us/products/read-write/#). Once installed you can click the settings button (three horizontal lines on the right) and sign in using your UNCA Google credentials.
SASFREECurrent UNC Asheville students, faculty, and staff are eligible for free installation of SAS on your personal device.  Installation media can be checked out from the Circulation Desk in Ramsey Library.  Link requires @unca.edu account sign-in:  Instructions
Note: Mac users may install JMP.
SPSSFREEDue to a limited number of SPSS license, current UNC Asheville students, faculty, and staff are eligible for limited installations of SPSS on personal devices. Please use the link below to submit your request. This link should not be used to request SPSS for university-owned machines. Please contact the ITS Service Desk at itservicedesk@unca.edu if you would like to have SPSS installed on your university-owned computer. Link requires @unca.edu account sign-in:  SPSS Request Form
Additional Personal-Device Software PurchasesDiscountAs current UNC Asheville students, faculty, and staff you are eligible for discounted software purchases. Please visit the vendor portal to view available software. Purchases for your university owned machines should be requested through ITS Purchasing.


Enterprise Data Store and Reporting

Operational Data Store

UNC Asheville has implemented an Operational Data Store (ODS) which significantly reduces the amount of complex programming necessary to write reports from many sources. Currently the data views are drawn from Banner, ODS as well as external systems. Reports may be written against the data views without impacting the administrative database.

Services

  • Reporting
  • Data mapping
  • Custom refresh cycle
  • Server Management and tuning
  • Security administration

Users of the Operational Data Store

  • Finance
  • Human Resources

Data Reporting

The university has adopted a web-enabled reporting tool for use with the administrative database. Enterprise Systems and Applications works with divisions to assist  administrative staff in using the data assets stored in the administrative database. We offer consulting, one-on-one training for report writers and custom report writing.

Services

  • Report Writing
  • Reporting Dashboards
  • License administration
  • Training
  • Support

Data Protection

One of the core elements of the Enterprise Systems and Applications mission is the protection of enterprise data. We recognize the need for accountability and work closely with experts within our auditing agencies to achieve high standards.

Working with identified best practices, data is protected against unauthorized access from both on and off campus. Operating systems are kept up to date and monitored for intrusion. Management reports are provided to Data Managers detailing access levels to the university administrative database.  Access to servers is restricted and monitored.


Google Apps

Google Apps is a suite of web-based messaging and collaboration applications hosted by Google. Google provides these applications as a service rather than as software you must download and install. To access these applications, you simply use a web browser on any computer that’s connected to the Internet.

UNC Asheville’s Google Apps package includes Gmail, Google Calendar, Google Drive, Google Talk, and Google Sites.

Faculty, staff, and students all have access to the Google Apps package. Volunteers, vendors, and other affiliates can request access by completing the appropriate form on our Forms page.

Retiring employees may request a new @ret.unca.edu Google Apps account when they retire.

Lots of storage – You get a full 25 GB of online storage for your email (much more than what you probably have now), so you can archive all of your email online. You’ll no longer need to worry about deleting messages or saving them in offline folders.

Enhanced message organization and retrieval – With Google Mail, you’ll spend less time managing folders and searching for messages. For example, you can add one or more tags, or “labels,” to your messages to organize and store them more efficiently. And with the Google-powered search feature, you can find any message quickly and easily, whether it’s in your Inbox or stored in your message archive.

Easier calendar sharing – Google Calendar lets you quickly and easily share your calendars and specify the details you want to show. Calendar sharing is a great way for you and your contacts to keep each other informed about your schedules. Now it’s easier than ever to find out if someone is in a meeting, on a business trip, or on vacation.

Integrated chat – With the Google Talk instant messaging application, you can communicate instantly right from the Email interface. In addition, all your chats are automatically saved in your Email application, so you can always retrieve important information.

Real-time collaboration – Using Google Docs, you can create documents, spreadsheets, and presentations, and you and your collaborators can view and edit them at the same time. You can still use your other document editors, as needed, but now you’ll have more options for storing and collaborating on documents.

Easy-to-build team websites – With Google Sites, you can quickly publish a robust internal website on which to gather all sorts of shared information, such as documents, spreadsheets, presentations, files, and videos. You can even embed Google calendars and other gadgets on your site!


Training

Duration: 1 to 1.5 hours

This session provides an overview of the UNC Asheville reporting tool ARGOS.  We will examine the elements that makeup ARGOS, including Security, Datablocks, Dashboards, and Reports & Scheduling.  We will review other resources available, along with OLAPs, Library of Objects, the Co-op, and Evision’s Customer Service & Knowledge Base.  After this training, users will know the difference between datablocks and reports.  They will appreciate the other elements they may not have been familiar with and what levels of security to request for their ongoing reporting needs.  The audience for this training is users new to our university or users new to ARGOS.  This training may also be helpful to users that need a refresher on what ARGOS is and what the possibilities are when using ARGOS.

Duration: 1 hour

This training session will provide an introduction to using the Etrieve Content document management system. Topics covered will include scanning, uploading, and modifying documents within the Etrieve system.  No prior experience using Etrieve is required for this session.

Duration: 1 to 2 hours per session

*Group size should remain small if working with a real-life form

** May span over multiple sessions

Form Admin Training

This training session is recommended for anyone that will be using Dynamic Forms in any capacity. Especially recommended for Form Administrators this training session covers the essentials of Dynamic Forms. Topics include:

  • How to access Dynamic Forms
  • User Interface
  • Navigation
  • Form Status
  • Organizations
  • Filtering
  • Audits
  • Managing Co-Signers
  • Marking forms as processed
  • Advanced permissions:
    • Activate / Deactivate forms

Pre-Req: Form Administrator Training.

This training session covers the basics of form design. As a group, we will learn how to start a new form, explore the editor, and design a simple example form (or a real-life form if requested). All forms begin their design by using the topics covered in this session, whereas some forms require more advanced features of Dynamic Forms. If a real-life form design is requested we will build the form covering only the topics included here in the Basic Form Design session. In these situations, we will continue form design by covering more advanced design topics in the Advanced Form Design session. Topics include:

  • Creating forms using the UNC Asheville template
  • Explore the editor
  • Form properties
  • Adding items to the form
  • Exploring item properties
  • Item naming best practices
  • Form Previews
  • Rules
  • Testing
  • Form Links (SSO vs Non-SSO)
  • Going Live!

Pre-Req: Form Administrator Training and Basic Form Design.

This session continues where the Basic Form Design session left off and introduces the more advanced features of form design. If we worked together on a form in the Basic Form Design session(s), we will use this session to continue to implement the more advanced features. If you’d like to work on a form that you may have already been working on it is best if you’ve already implemented the basic designs prior to attending this session. Topics include:

  • Multiple signature forms
  • Creating and Setting up participants
  • Participant Groups
  • Workflows
  • APIs
  • Testing Tips
  • Going Live!


Servers

Virtualization is a method of abstracting software and services from the hardware on which those systems run. There are different types of virtualization in computing, the most common being server virtualization, storage virtualization, and network virtualization. UNC Asheville leverages all three of these technologies to provide a highly available and reliable computing infrastructure for the campus community. VMware is one of the software tools ITS uses for server virtualization.

ITS provides Windows Server systems administration services for campus infrastructure Windows servers, as well as support for non-ITS servers in areas such as Ramsey Library, the Bookstore, and OneCard.

ITS provides MacOS Server systems administration services for campus-level Mac servers as well as support for academic departments such as Art, Mass Communications, and Multimedia Arts and Sciences.

Contact the Service Desk

Contact the Service Desk by sending an email to itservicedesk@unca.edu, or calling (828) 251-6445. Schedule an appointment using our online appointment form.

Office Hours are Monday-Friday, 8:00 am – 5:00 pm

104 Rhoades Robinson Hall, CPO 2410
1 University Heights
Asheville, NC 28804
(828) 251-6445